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Troi Customer Support Services

On these pages you find some information to help you. Currently we have these resources:

Plug-in FAQs (Updated October 26th, 2013)

This is a list of Frequently Asked Questions about plug-ins.
Added 2 questions on FileMaker Go.
Some of our other FAQs still are quite outdated.

Mavericks compatibility page New!
A special page with information regarding compatibility of our plug-ins with OS X 10.9 Mavericks.

Mountain Lion compatibility page
A special page with information regarding compatibility of our plug-ins with OS X 10.8 Mountain Lion.

Lion compatibility page
A special page with information regarding compatibility of our plug-ins with Mac OS X 10.7 Lion.

Windows 7 compatibility page New!
A special page with information regarding compatibility of our plug-ins with Windows 7.

Troi Scout FM FAQ

This is a list of Frequently Asked Questions about our tool Troi Scout FM.

Registering Troubleshooting Page

This will help you if you have trouble registering our products after paying.

OSErrrs database

This database contains the explanation of operating system error codes of Mac OS ànd Windows. Some of these error codes may be returned by our plug-ins, luckily not all though. =) 

User Forums
Share and exchange tips, techniques, product questions or experiences with other individuals in our Plug-in Talk mailing list.

Downloads
Download plug-in demos with example files, user guide etc.

FileMaker Pro 13 compatibility page New!
A special page with information regarding compatibility of all our plug-ins with FileMaker 13.

Older compatibility pages
Older pages with information regarding compatibility of all our plug-ins with FileMaker 12, 11, 10, 9, 8.x, 7, 6, 5.5 can be found here:

Auto update with FileMaker Server new
A page which describes how to start using the auto-update feature of FileMaker Server 7/8/9/10/11.

Installing Troi Plug-ins as FileMaker Server Plug-Ins New!
Detailed information on how to get started with server-side plug-ins.

Troi Architecture Check App New!
On this page you can download a simple dropper app that will help you check if an OS X plug-in is 64-bit compatible.

 

Other Added information

Setting up Caller ID This page explains how to set up Caller ID for use with our Serial plug-in and FileMaker.

Software Maintenance agreement This page explains how our software maintenance is organized.

Batch importing images as reference in a cross-platform FileMaker Pro environment How make this work with FileMaker Server

ASCII table This FileMaker file contains a handy list of ASCII codes.

Contacting us for support

Please try to find answers to questions first in the resources above. A lot of answers are there and this will save us time we can then spend on developing better versions of our plug-ins. =)

If you still don't have an answer you can email us with support questions, please feel free to send an email to .

IMPORTANT If you seem to find a bug please give us details about computer platform, FileMaker Pro version and version of the plug-in.




www.troi.com/support/