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©2006
Troi
Automatisering
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Troi Software Maintenance and
Technical Support
Troi offers the following Software Maintenance and
Technical Support free of charge to its customers:
- Bug fixes.
- Minor upgrades. Upgrades will be published on our web
page. They are announced through our Announcement Mailing
List. You can subscribe to this list here.
- Technical Support by phone or by email (preferred).
- Phone: + 31 172 42 66 06 (available from 8.00 a.m.
to 4.00 p.m. GMT ).
- E-mail :
- Access to the "Online Technical Support" web pages at
our web site. Currently we have these resources:
- Plug-in
FAQ This is a list of Frequently Asked
Questions about plug-ins and their answers.
- Registering
Troubleshooting Page This will help you if you
have trouble registering our products.
- OSErrrs
database This database contains the
explanation of operating system error codes of Mac OS
ànd Windows. Some of these error codes may be
returned by our plug-ins.
- User
Forums Share and exchange tips,
techniques, product questions or experiences with
other individuals in our Plug-in Talk mailing
list.
- Downloads
Download plug-in demos with example files, user
guide etc.
- FileMaker
Pro 5.5 compatibility page A special
page with information regarding compatibility of all
our plug-ins with FileMaker 5.5 and Mac OS X.
About Bug fixes
We strive to make our software very stable. For example
we are sticking to the practice of the book "Writing
solid code", by Steve Maguire, Microsoft Press. (ISBN
1-55615-551-4). This will prevent lots of bugs. When we find
a bug, we of course try to solve it quickly. Usually that
results in a bug fix in less than 3 working days.
Maintenance Agreement
If you have special needs for maintenance and support
please contact us, so we can discuss these needs. We can
offer you a special maintenance agreement. For almost all of
our current customers our free email support is more than
adequate.
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