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Here is what our users say...Below are a few things our users had to say. You can send us your own comments to: "I used to use Serial 1.x.x on Mac OS 7.5.5, in 1998-
1999. "Let me tell you that Serial 2.5 is a great plug-in
like others made by you. I use it with a barcode scanner,
and soon with cash drawer and a ticket printer. "Let me say how incredibly useful and important Troi plug-ins are in the FileMaker universe. It has enabled me to use Filemaker and recommend it to others for applications that otherwise would be impossible!", John DeMillion, Director of Information Technology, Chester County Intermediate Unit. "Great Products! "My name is Glen Stephens and I am the Station Director for Mesa Channel 11, a television station owned and operated by the City of Mesa in Arizona. I wanted to let you know what we are doing with FileMaker Pro at our facility because of the rare way that we have implemented FMP. Virtually every part of our operations has an implemented FileMaker solution. The main solution that I want to tell you about is a solution I developed called AutoCast Pro. This FileMaker solution along with the Waves in Motion Script Scheduler Plug-in and Troi's Serial Plug-in completely automates the playback of all the programming that is broadcast on our channel. FileMaker is currently controlling 12 broadcast devices, from tape machines to video servers, an audio video router, and a logo generator. Our programming director creates broadcast events in the system and then schedules every show, commercial, and PSA that is to be broadcast. Troi's Serial Plug-in is what allows us to access the 14 serial ports connected to the computer that control all of the external devices. Waves in Motion's Script Scheduler is what actually runs the script to roll a tape machine, switch the router and change the on air logo for each event. The way that FileMaker allows us to track our broadcasts, and store information for each event is incredible! Once the broadcast schedule is built and programmed, the AutoCast Pro automation solution automatically updates the schedule to a separate database that is served over the internet to publish our programming guide for our viewers. I would be glad to provide more information on how this works and exactly what it is doing, but I just wanted to give you an overview at this point. We also use FMP to track all of our production requests, manage our tape library, drive our web site, track equipment maintenance, schedule equipment availability, and manage the workflow in our office. We operate primarily in a Mac environment, but also share solutions over Windows machines. This is just an overview of how we use FMP. I wanted to share our success story and how FMP has enabled us to deliver a high quality of service to our customers at a fraction of the cost of other systems. If you have any questions or need any information from me please feel free to contact me. Thanks for your time and I hope that you find this information helpful.", Glen Stephens, Station Director, Mesa Channel 11, Arizona, USA. "The FileMaker Pro database that I use your Serial Port Plug-in with monitors our PABX and is never turned off and logs around 6,000 to 8,000 outgoing calls each week i.e. records. It has only been switched off for maintenance and it has never crashed in over two years. As you could imagine it is mission critical software, whose failure could result in the loss of thousands of dollars in just a few days. Over the years I have used many different systems but nothing is as accurate, simple to use nor as reliable as Troi's Serial Port Plug-in and FileMaker Pro. Some of the TIMS systems (i.e. systems that monitor the PABX) that we used were proprietary systems and as you could imagine cost thousands of dollars, one was around AUD $8,000 plus the cost of the hardware. They were all very unreliable, not user friendly, difficult to configure, and in one case very very prone to crashing, resulting in the loss of thousands of dollars of missed calls. The current solution, which I developed originally using AppleScript and FileMaker Pro 3, is simple, and very flexible. When I incorporated the Troi Serial Port Plug-in and upgraded FileMaker Pro to V4 and now V5, it became very reliable as well. A few further refinements and I now have a solution that has a clean and simple to use interface, and is very powerful and extremely reliable. I didn't have one problem incorporating the Serial Port Plug-in into my solution. I downloaded the demo and played around with it for a week or so then incorporated it into the FileMaker Pro solution and left it alone since then. I have been using Troi's Serial Port Plug-in for around 2 years. It has worked flawlessly. I wish every piece of software worked as well as your Serial Port Plug-in.", David Petrie, Owner/proprietor of the Rooftop Motel, Sydney, Australia. "The serial plug-in is extremely useful in printing directly to the modem or printer port to a Bar Code Blaster printer. I made endless inquiries about how to print to the Bar Code Blaster printer on the Macintosh, and could find no alternative. Troi Serial plug-in solved the problem.", Robin Murfin, Systems Analyst of Benjies (E. Alex Benjamin Ltd), Antigua W.I. "Hi Peter, Just writing to let you know that yesterday I successfully linked a FileMaker Pro solution to a cash drawer. In essence, FileMaker is the point-of-sale system, replacing the client's old cash register. Details: M-S Cash Drawer model # EP-125ksi ;Windows 98 PC, serial connection via Com 1 (Serial cable supplied by M-S Cash Drawer) We've got FileMaker popping open the cash drawer for "No Sale", "Cash Paid In", "Cash Paid Out" and of course, new sales. And we're logging everything. So far, it's working perfectly, and the client is very happy.", Kevin Frank of Kevin Frank & Associates, Arcata, CA, www.kevinfrank.com
See also our cash drawer
page.
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