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Troi
Automatisering
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Setting up Caller ID
Requirements
To use caller ID with our Troi
Serial Plug-in you'll need this:
- Caller ID service from your local telephone
company
- A modem or hardware device that supports Caller
ID
- A serial port which the Serial Plug-in can connect
to
The first is required as only your local telephone
company can supply this data. The second is required so that
the data sent by the telephone company can be passed to
software programs for processing.
Many current modems offer support for Caller ID. The key
question is always what setup string to use to enable Caller
ID (virtually every modem disables Caller ID as the
default).
Modem initialization Strings
For most modems, the string AT#CID=1 will enable Caller
ID. On some voice based modems the string is AT#CLS=8#CID=1.
Look in the user's manual for your modem to see if any setup
string is referenced or mentioned. So the most common setup
strings are:
AT#CID=1
AT#CLS=8#CID=1
AT#CID=2
AT%CCID=1
AT%CCID=2
AT+VCID=1
AT#CC1
AT*ID1
Testing Caller ID
The best way to set it up is to use a terminal data
program
on Windows 95
On Windows 95 the HyperTerminal program can be used.
To use HyperTerminal do the following:
- Select "HyperTerminal" by navigating through the
Start button to "Programs," then "Accessories," then
"HyperTerminal"
- Double click on "hyperterm" or "hyperterm.exe"
- Name the new connection "test," and select OK
- Change the "connect using" to Direct to COM X, were X
is the COM port used by the Caller ID device
- Click on OK on the screen for port settings
on Mac OS
Use the ZTerm terminal program, which is free and can be
downloaded from here.
To use HyperTerminal do the following:
- Install ZTerm
- Double click on "ZTerm"
- To change to the serial port used by the Caller ID
device, press SHIFT during startup.
Testing the modem
To test your modem, do the following:
- Type the string ATZ, (OK should appear on the
screen)
- Enter the Caller ID string to be tested, (AT#CID=1
for most modems)
- If OK results, continue; If ERROR results the modem
may not support Caller ID; try a different setup
string
- Have someone call you and watch the terminal
screen
- If Caller ID is working, you will see the word RING,
followed by one or more additional data lines. The word
RING will then continue to appear for each incoming
ring.
- If Caller ID is not working, you will only see the
word RING for each incoming ring. If this is the case try
another setup string and go back to step 2.
The most common result, when Caller ID data works, is the
following:
RING
DATE = xxxxx
TIME = xxxx
NMBR = xxxxxxxxx
NAME = xxxxxxxx
RING
RING
There are other formats as well. The key point is that other
data generally appears between the first and second
rings.
Some telephone companies, especially in other countries,
ship Caller ID data in different formats.
Going from here
After you got Caller ID working with the terminal
program, you need to add ScriptMaker Script steps to your
database to properly initialize the modem and to parse out
the returned data. You can use the CallerID.fp5 example file
that comes with the download of Troi Serial Plug-in as a
starting point.
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